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BOOKING POLICY
To book a table please phone 250-716-0323 between 11am-9pm and provide your name, phone number, the number of guests, and the date/time of your desired reservation. We cannot accept reservations for groups over 6 people unless guests are willing to sit at separate tables. Due to COVID-19, only half of our tables are available for dining, and requests for particular tables will no longer be taken. Our largest table seats 6 people and can be booked approximately once every two hours. All of our other tables seat 2–4 guests. Please be patient and kind as we adapt to these new safety measures. LATE POLICY
If you are going to be late, please contact us so we can still accommodate you. Groups late for their reservation will be given ten minutes before we call the number you provided us. Given our limited seating, groups more than fifteen minutes late with no communication will have their reservation discarded. WALK-INS We STRONGLY encourage guests to make reservations so we can have a table freshly cleaned and sanitized for you upon arrival. Walk-ins will only be seated when tables are available — guests will not be able to wait inside the restaurant if a table is not ready yet. |
OUR PROTOCOLS
To ensure the safety of our patrons, the Firehouse Grill has implemented new safety operating protocols. What we are doing: • Hourly cleaning of bathrooms • Hand sanitization stations at door and bar • Increased staff hand-washing • Staggered reservation times • No bar seating available • Tables are all at minimum 2m apart, no rearranging of tables will be permitted • Only half of our tables are available for dine-in • No drink refills, new glasses only • Tables, menus, and seating to be sanitized after each use • Tables to be set with cutlery after guests are seated • Guests will be asked to wait outside or in their car until their takeout/table is ready • Guests who have been feeling ill or travelling and have not self-quarantined are asked to postpone their visit 
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Located on the upper floor of Nanaimo's historic Firehall at #7 Victoria Rd. Nanaimo, BC. The entrance is the large set of double doors on the Victoria Road side of the building. There is free 2-hour parking along the road, and cheap parking in the lot across the street, which is free after 5pm and on weekends.